At the printing press we are committed to customer satisfaction. It is with this in mind that if your product does not meet your quality expectations, we will gladly reprint your order.
To be eligible for a reprint, please contact our Customer Returns Representative on 021 685 6930, within 10 days of receiving your product. The complete order would need to be returned to The Printing Press within 15 days of delivery. The customer is responsible for the return delivery costs.
Please note however that we cannot be held liable for any errors in the creation of the artwork (document); review your content for spelling errors, typo’s, design flaws and low resolution graphics, before approving your order.
Please Note: We strongly recommend customers to review their order and confirmation emails and contact a service representative immediately with any errors.
In the unlikely event that a reprint is not suitable, and a refund is requested, please contact us stating why a reprint will not be satisfactory. If a refund is passed, only the print price will be refunded, delivery charges will remain for the customer account. All goods would need to be delivered to The Printing Press within 15 days of delivery to qualify.